Business administrator | resident and staff journey - bupa willoughby

Business Administrator: Resident & Staff Journey - Bupa Willoughby

Ready for a new career adventure? As Australia's largest regional aged care and dementia provider, we continue to be part of communities driven by vision, passion and hard work. We make life better for thousands. That includes yours. You make a difference to our residents and their families, and we want to make sure you are absolutely supported to do just that.

Bupa Willoughby is a modern care home set in a lush, leafy suburb on the Lower North Shore of Sydney. It consists of 85 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well‐being of our residents.

About the Role

Become a key part of a collaborative team that keeps everything running behind the scenes. As our Business Administrator, also known as Customer Service Consultant (CSC) within Bupa, you'll work closely with your fellow CSC and General Manager to play a vital role in welcoming new staff, maintaining compliance, and ensuring our rostering and payroll systems stay on track — while also supporting front‐of‐house operations with warm, professional receptionist duties.

This role is Permanent Full time. No sponsorship available.

Duties & Responsibilities

• Support and oversee the care home employee experience
• Administer rosters in accordance with Enterprise Agreement (EA), budgets and workforce optimisation guidelines
• Partake in recruitment activities to support the General Manager in facilitating an excellent candidate experience through to onboarding of new starters
• Actively manage employee leave, both planned and unplanned
• Process payroll, reconciliations, and enquiries in a timely manner
• Maintain quality and accurate employee record management
• Deliver a customer‐centric experience for residents, employees, visitors and suppliers
• Provide efficient administrative support, including document management, mail, security and reporting
• Manage financial transactions such as petty cash, receipts and banking
• Use the purchase‐to‐pay system to ensure adherence to the administrative budget
• Support the Care Home leadership team with organisational initiatives and community events
• Lead continuous improvement activities by gathering and actioning feedback from residents and employees

Benefits of Bupa

• 5‐x free telehealth GP appointments through Blua for you or your immediate family
• VIVA Happier & Healthier employee wellbeing program
• Career development opportunities to shape the future direction of the business and your own career
• Access to leading training and professional development
• Comprehensive induction and buddy program
• Be recognised and rewarded via Bupa Love Reward & Recognition Program

Equal Opportunity Statement

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process or would like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.