Project Officer – NSW Small Business Commission
Grade: Clerk Grade 5/6
Duration: Temporary opportunity for 5 months
Location: Parramatta based role with flexible arrangements available
About the Opportunity
Exciting opportunity to join the Operations Team at the NSW Small Business Commission.
We are looking for an enthusiastic, dedicated person with a can‐do attitude. This role provides essential support such as financial processing to ensure smooth daily operation of the Commission and requires attention to detail and commitment to excellent customer service.
We're looking for someone who thrives in a fast‐paced environment, demonstrates strong communication and organisational skills, a collaborative mindset and aligns with the values of the Commission.
You will use your sound written and verbal communication skills and project management principles to develop and maintain project deliverables including process, procedure, training and governance.
Your ability to compile accurate documentation analysis, manage sensitive information with discretion, and support decision‐making processes will be key to your success in this role.
About Us
The NSW Small Business Commission is an independent statutory office of the NSW Government. We provide strategic advice, advocacy and affordable dispute resolution services to small businesses across NSW. Our role includes:
* Encouraging government agencies and larger businesses to enter productive working relationships with small businesses
* Facilitating and encouraging the fair treatment of small businesses
* Promoting a fair operating environment in which small businesses can flourish
As a key advocate for small businesses across New South Wales, the Commission aims to ensure small business needs are front‐of‐mind for NSW Government decisions and support and assistance. The Commission also plays an important role in connecting small businesses, councils and industry groups to vital information and support services.
The Small Business Commission is part of the Department of Customer Service (DCS). DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to create better outcomes for the people of NSW.
Your responsibilities will include:
* Provide a range of administrative and support services to meet the business needs.
* Respond to and resolve complex enquiries and issues to ensure the provision of accurate information.
* Coordinate and manage records and databases, complying with relevant processes and policies.
* Maintain and update administrative practices, systems and procedures to improve efficiency and service delivery outcomes.
* Develop, implement and monitor office systems, procedures and methods, adapting processes and techniques as required.
* Gather and collate information for, and prepare documentation and/or reports on business unit performance, as well as make recommendations to improve efficiency, cost management and service delivery.
To be successful in this role you will have:
* Sound knowledge and/or experience of financial processing, government administration, governance policies and procedures.
* Good verbal and written communication skills.
* Experience developing content for processes, training and governance documents.
* Demonstrated experience in using technology systems such as Microsoft Office applications, SAP, records management systems, CRM such as Salesforce.
* Capable of working autonomously, using initiative, and multitasking while maintaining attention to detail and working in a self‐directed manner.
* Demonstrated ability to work in a busy, complex environment with strong organisational skills to manage priorities, meet deadlines and achieve results.
What we need from you
Please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).
For recruitment related queries please contact Afrah, Talent advisor on
Salary Grade 5/6, with the base salary for this role starting at $99,938 base plus superannuation.
Click to access the Role Description. For enquiries relating to recruitment please contact Afrah Saied via .
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date
Thursday 26th March 2026 [9:59am]
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit
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Information on adjustments available for the recruitment process
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