Product DesignerSNSW Grade 7 / 8Location – Haymarket, Parramatta or Gosford1 x Temporary Full Time (until Sept 2027)About Digital Services at Service NSWYou’ll be joining our collaborative and driven team, who thrive in using modern technologies and platforms. We’re leading the way with User-Centred Design, Product Management and Extreme Programming ( XP) to ensure the customer is at the core of everything we do.Our team is the driving force of digital transformation in NSW. By thinking smarter and adapting ahead of the curve, we are here to make a meaningful impact for the people of NSW. Together we define change and in doing so we grow our diverse talent while building something to be proud of.About the roleThe Product Designer role engages with customers and stakeholders to create meaningful end-to-end digital experiences and deliver quality designs in line with best practice to ensure high quality products and services for the people of NSW.Your responsibilities will include:Apply a customer-centric approach by supporting end-to-end product design through discovery, framing, iterative development and deliveryCollaborate with stakeholders to understand organisational needs and create innovative solutions that ensure alignment between customer expectations and product capabilityEnsure design is consistent by contributing and adhering to the Service NSW GEL design components and patternsCollaborate with relevant stakeholders to understand product timelines and deliverables to support design deliveryApply inclusive design methodology to create user-friendly products that work for the majority of people and meet accessibility guidelines .Maintain awareness of relevant industry trends, methodology and tools to identify and deliver innovative solutions that optimise outcomes in line with organisational prioritiesThis role will be a perfect fit for someone who:brings a balanced, holistic and flexible mindset to designenjoys working with different disciplines, not just designis comfortable with ambiguity – w e work in an iterative and incremental way, balancing many different inputscan't get enough of design, research and learninghelps their team to challenges mindsets and improves processes .On your first day, y ou’ll bring experience :working in lean environment s, helping to deliver great customer experience s and journeyscollaborat ing effectively to get things done and proactively communicate problemshelping your team to break down complex problems into actionable stepscontributing to more than just design, having started to think strategic ally and work effectively with others .Support office roles will be headquartered across McKell, Parramatta and Gosford. We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.Salary Grade SNSW 7/8, with the base salary for this role starting at $102,899 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment please contact Lauren Johnson via Lauren.johnson@customerservice.nsw.gov.au.Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Thursday 19, June 2025 at 10.59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Lauren.johnson@customerservice.nsw.gov.au or 02 9494 8351.For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process
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