Relief Customer Advisor | Joondalup - Perth | WA
We'venever been 'just a bank'.Just like you should never be 'just an employee'.We'reunited in our beliefthat inbanking, better can be bigger, and togetherwe'remaking it happen.
Your role as a Relief Customer Advisorputs you in the driver's seat of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals across a range of branches.
Whetheryou'reassistingcustomers with transactions, educating them about our onlineplatformsor recommending products and services that best suit their needs,you'llvalue how it feels to make a difference in people's lives.
In this dynamic and high-impact role,you'llmake your mark by:
Exploring customers' needs through in-depth conversations to help them achieve their financial goals and collaborating with different specialists within different branches.
Keeping up with constant change.You'llsupport our customers with their digital literacy and online banking needs as we continue to innovate our offerings.
Being an ambassador for our brand. Become the branches andcustomers'specialist for processing transactions, handling cash, investigatingqueriesorassistingwith paperwork, all while keeping risk considerations at the forefront.
Embracing an attitude of lifelong learning. Bring your brilliant mind, andwe'llhelp you take your career to the next level with on-the-job training and external development opportunities.
Building connections. A role at Bendigo Bank means supporting our customers, givingbackand making our communities a better place... while having some fun along the way!
This is a permanent position; full-time hours working between Joondalup and Perth branches in the WA region. Having flexibility by working between the two branches will allow you to have genuine variety, where relief travel allowances will also apply.The roster is 76 hours a fortnight.
Transport to both branches is essential for this role.
What you'll bring to the role
To succeed in this role, you'll consistently deliver exceptional customer service. We'd love you to have:
* Experience in customer service environment and the ability to achieve targets
* Strong attention to detail to ensure secure, accurate transactions with a risk mindset
* Confidence to communicate with new and existing customers face to face and over the phone
* Eagerness to understand and share what makes our bank different
* A knack for teamwork - mateship is crucial for us to work together and achieve our goals
* Experience in the banking and finance industry is a plus but certainly not essential
So, whyworkwith us?
Wantbigimpact that matters?Here,you'llknow your work directlybenefitsthe customers and communities we all serve.
Want to be more than just a number?Join a team that truly values you – and that getsmore and morediverse, every day.
Want careeropportunityand flexibility?You can achieve so much here, with flexible policies and a team that believes in you.
You'llalso get access toa great rangeof benefits, including:
Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
Our corporate university 'BEN U'to takeyour learning to the next level.
We'remakingbetter,bigger. Andwe'llget there with you.
Think you're our newest Relief Customer Service expert? Now's the time to set your sights even higher – on the future you and the future career you deserve.Apply now!
Please note– aftersubmittingyour application, you will receive an email within one business day to complete aPymetricsonline gaming assessment.If you don't see the email in your inbox, please check your junk folder.
We believe a diverse workforce supported by an inclusive culture is central to our success, andwe'reall about recruiting the best people, regardless of gender, age, disability, religion, sexualorientationor cultural background. To ensure that you feel supported and are set up for success, pleasethesitate to reach out if you require any adjustments to the application or interview processes.
Screening and interviews maycommenceprior to closing date.
We are committed to responding to all candidates, regardless of the outcome of your application.
Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .
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