Take the next step. Be part of something bigger at Suncorp.
We're looking for enthusiastic Customer Service Representatives to join the Terri Scheer Insurance team in Adelaide as a Terri Scheer Specialist. This role is ideal for people who enjoy helping customers, solving problems, and delivering great service over the phone. No insurance experience is required — full training and ongoing support are provided from day one.
Position Overview
* Location: 1 King William Street, Adelaide
* Role Type:Permanent Full-Time
* Salary: $60,500 + 12% Super + Performance-Based Incentives
About the Role
You'll be the first point of contact for new and existing customers, providing friendly, knowledgeable support via inbound calls. Your focus will be on service, problem-solving, and building confidence with customers, with opportunities to learn insurance fundamentals over time.
Key responsibilities include:
* Handling inbound customer calls in a professional and supportive manner
* Understanding customer needs and explaining insurance options clearly
* Assisting with policy enquiries, updates, renewals and cancellations
* Providing accurate information and resolving customer issues
* Delivering a positive, end-to-end customer experience
* Working towards achievable service, quality, and retention targets
* Collaborating with a supportive, team-focused environment
* Comprehensive training is provided, including systems, products, customer conversations, and insurance fundamentals — we'll set you up for success.
What We're Looking For
You don't need insurance experience — we're hiring for attitude and customer focus.
We'd love to hear from you if you have:
* A genuine passion for helping customers
* Strong communication and listening skills
* Confidence speaking with people over the phone
* Resilience and the ability to stay calm in busy periods
* Attention to detail and willingness to learn
* Previous customer service, call centre, retail, or hospitality experience (highly regarded but not essential)
What's In It for You
At Suncorp, we're committed to supporting both your career and wellbeing:
* Hybrid working model: After probation, enjoy the option to work from home up to 4 days per week
* Competitive salary: $60,500 base + 12% super + performance incentives
* Full training & development: Ongoing coaching, learning pathways, and career progression
* Employee benefits: Discounts across 400+ retailers and Suncorp products
* Wellbeing support: Health insurance and gym membership discounts
* Generous leave: 20 weeks paid parental leave for primary carers
* Inclusive culture: A supportive, diverse workplace where you can be yourself
Why Join Suncorp?
For over 100 years, Suncorp has helped Australians protect what matters most. At Terri Scheer, you'll be part of a team that values empathy, integrity, and great customer outcomes — and where your contribution genuinely matters.
Ready to start your customer service career with us? Chase the sun — apply online today.
Not sure if you meet every requirement? That's okay. We value diverse backgrounds and experiences, and we encourage you to apply if this role excites you.
Advertised: 30 Jan 2026 AUS Eastern Daylight Time
Applications close: 15 Feb 2026 AUS Eastern Daylight Time
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