Job Overview:
The Cleaning Operations Manager plays a pivotal role in ensuring the efficient delivery of cleaning services, fostering an environment of excellence through teamwork and collaboration.
Main Responsibilities:
1. Provide visionary leadership to the cleaning team, facilitating growth and development through effective mentoring and training.
2. Promote a culture of exceptional customer service, driving guest satisfaction and loyalty.
3. Develop and implement strategies to enhance day-to-day operations, aligning with contract requirements and business objectives.
4. Maintain a strong focus on quality, adhering to safety protocols and environmental standards.
5. Buoyant communication skills will be crucial for this position as you'll need to interact with customers, staff and other stakeholders at all levels
6. Foster relationships with clients to understand their needs and preferences, providing tailored solutions to meet their expectations.
Requirements:
7. A minimum of 1-2 years' experience in retail/commercial cleaning is highly desirable but not essential. Training can be provided if required
8. Demonstrate a robust understanding of hard floor cleaning practices, including operational knowledge of related machinery.
9. Showcase expertise in cleaning methodologies, emphasizing infection control principles.
10. Demonstrate excellent written and verbal communication skills, with proficiency in Microsoft Office applications.
11. Ability to give direction and instruction to people and ability to multi-task are must have