Customer service officer - castletown (townsville)

About the Role

We are looking for a Customer Service Officer who will be the first point of contact in the branch. This role involves providing exceptional customer service, undertaking transaction activities, educating customers on digital banking solutions, and conducting needs‐based conversations to generate opportunities in personal banking and lending.

About You

Ideal candidates will have exceptional communication and relationship‐building skills, a genuine interest in banking, and a proactive team‐player attitude. A commitment to exceeding customer expectations is essential. Previous banking or sales experience is not required but is a plus.

Perks

• Flexible working arrangement – balance your work and personal life with ease.
• Discounted financial products – enjoy exclusive rates on our financial services across the Group.
• Salary sacrificing options – maximise your take‐home pay with our salary packaging options.
• Paid parental leave with no minimum requirements.
• Purchase additional annual leave.
• Discounted private health insurance plan.
• Employee Assistance Program (EAP).
• Access to employee network groups – First Nations, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility groups.
• Pride in Diversity membership – active participant in the Australian Workplace Equality Index.

Diversity & Inclusion

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander people are encouraged to apply. We celebrate, value, and include people of all backgrounds, genders, expressions, sexualities, cultures, bodies, and abilities.

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