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We're looking for an experienced and hands-on Food & Beverage Duty Manager to join the team at voco Gold Coast. This role leads daily operations across restaurants, bars, buffet, events and in-room dining, supporting the Restaurant & Bars Manager to deliver effortless, thoughtful, and reliably different guest experiences.
If you're a confident leader with a passion for fast-paced hotel operations, team development, and memorable service, this is your next step.
About the Role
Lead and supervise F&B Attendants, Team Leaders and Supervisors across multiple outlets
Deliver brand-led, guest-focused service aligned to voco values and IHG True Hospitality
Ensure smooth shift operations, staffing, workflow and guest experience
Conduct daily briefings, including VIPs, specials, service focus and upselling priorities
Assist with rostering, forecasting, beverage cost and labour control
Support in financial reporting, stock management and POS analysis
Uphold SOPs, service standards, opening and closing procedures and compliance
Build a positive team culture through mentoring, coaching and performance development
Promote strong teamwork and communication across all hotel departments
Support promotions, events and initiatives that drive revenue
Personally welcome and farewell guests to build strong relationships
What We're Looking For
Previous experience as an F&B Supervisor, Assistant Manager or Duty Manager
Strong leadership, communication and service skills
Ability to manage multi-outlet hotel operations in a high-volume environment
Confidence in guest recovery and leading from the floor
Current RSA and RCG certificates
A natural service style that fits voco's thoughtful, relaxed and memorable approach
What You'll Get
Paid birthday leave
Enhanced parental leave
Wellbeing programs and flexible work options
Global IHG training and career pathways
Discounted accommodation, dining and retail worldwide
Transferable entitlements across IHG
A supportive team environment where you can be yourself
About voco
voco is premium without being stuffy, relaxed without being casual, and always reliably different. Our service is warm, thoughtful and memorable. At voco, everyone's a host.
Apply Today
If you're ready to step into a leadership role with a global brand and make your mark across some of the Gold Coast's most dynamic F&B outlets, we'd love to hear from you.
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