Senior Process Assurance Officer
Clerk Grade: 5/6
Salary Range: $99,938 - $110,271 plus superannuation and leave loading
Employment Type: Full-Time, Ongoing
Location: Orange or Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.
Application Closing: Thursday, 21st May 2026
About the team
Government Shared Services (GSS), within the Department of Customer Service, delivers high‐quality, customer‐centric corporate services across the NSW Government. The Revenue & Debt Management team provides end‐to‐end billing (accounts receivable), receipting and debt recovery services through a shared service delivery model, supporting client agencies to meet legislative, policy and service delivery obligations.
About the role
The Senior Process Assurance Officer plays a key role in delivering accurate, compliant and customer‐focused accounts receivable services. Working within a shared services environment, you will ensure accounts receivable transactions and processes operate within integrity, meet agreed service levels, and comply with public sector policies, statutory requirements and best practice. You will also support the Team Leader by contributing to quality assurance activities, continuous improvement initiatives, and the resolution of complex accounts receivable and billing issues. In this role, you will play a key part in ensuring financial transaction processes operate with accuracy, integrity and compliance, while delivering positive customer outcomes aligned to service level agreements and public sector policy requirements.
What you'll be doing
* Deliver accurate and timely accounts receivable services, including billing, receipting and debt recovery activities.
* Perform quality assurance checks, financial reconciliations, and month‐end and year‐end close processes.
* Investigate and resolve complex accounts receivable and billing issues, including customer escalations.
* Ensure the accuracy, integrity and completeness of accounts receivable transactions and reporting.
* Contribute to the review and improvement of AR processes, procedures and controls.
* Support the Team Leader – Accounts Receivable by allocating, reviewing or prioritising work as required.
* Provide clear, customer‐focused advice to internal stakeholders in line with agreed service level agreements.
About you
* You bring strong technical capability, sound judgement and a commitment to quality and customer service.
* You are a detail‐focused finance professional with sound judgement and a commitment to quality and customer service.
* Demonstrated experience in accounts receivable, including billing and debt recovery activities.
* Extensive experience in financial reconciliations with strong attention to detail and accuracy.
* Knowledge of public sector financial policies, statutory requirements and accounts receivable practices.
* The ability to analyse issues, identify risks and recommend practical process improvements.
* Strong written and verbal communication skills, with the ability to explain technical information in plain English.
* A customer‐focused approach and discretion when handling sensitive or confidential matters.
How to apply
To apply for this role, please submit an up‐to‐date CV (maximum 5 pages) and a cover letter (maximum 2 pages) that clearly outlines how your skills and experience align with the key accountabilities listed in the role description. Include clear examples that demonstrate your experience in accounts receivable, financial reconciliations, quality assurance, problem‐solving and customer‐focused service delivery.
For enquiries relating to recruitment, please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au.
Equal Opportunity
Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement.
If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact michael.yoon@customerservice.nsw.gov.au.
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