Experienced Data and reporting specialist
- Permanent role | $12,000 - $150,000
- Focus on best practice data analysis and reporting within the telecoms industry
Launch recruitment are looking for a Data & Reporting Specialist to join a small working a varied role. The team comprises of data and reporting analysts undertaking complex and detailed data tasks and reporting these to internal and external stakeholders. This is a varied role that included data, reporting and forecasting.
**Key responsibilities**
- Reporting on complaint trends, insights and dispute resolution outcomes.
- Undertaking data extraction, analysis, manipulation
- utilizing data analytics and market intelligence
- Preparing reporting for a range of internal and external stakeholders.
- Continually improving in data principles, analysis and forecasting methodologies
- reporting on organizational reporting metrics and key performance indicators (outcomes in line with strategic goals)
- Conducting data analysis and identification of trends in relation to systemic issues
- Reviewing complaint forecasts based on internal and external market information
- Conducting data and trend analysis in support of TIO submissions to government and industry inquiries and consultation
- Reporting to external stakeholders, including ACMA and government departments
- Collating and providing content for high quality products for external publication - Annual Report, quarterly complaints reports, systemic issues investigation reports
- Working closely with internal stakeholders
**Experience and skills**
- Extensive statistical analysis, quantitative and qualitative research using a range of best practice methodologies
- Significant experience in reporting data trends to external audiences (essential)
- Advanced skills in MS Power BI and other business analytic tools (essential)
- Advanced skills in SQL, R/python (essential)
- Experience with data warehouses and forecasting methods (essential)
- Delivering projects on time and meeting tight deadlines
- Contributing to organisational improvement and strategic projects
- Presenting/delivering complex information (data and statistics) to diverse audiences
- Providing high level advice to internal stakeholders
- Influencing and engaging with stakeholders at all levels within an organisation
- Operating at both a strategic and operational level as required
- Complying with organisational confidentiality and privacy obligations
**Skills**:
- Coaching highly motivated teams
- Highly developed interpersonal skills
- Identifying and escalating risk
- Identifying, building, and developing productive relationships with all stakeholders
- Communicates clearly and effectively at all levels within an organisation
- Positive work ethic, professional, resilient, and respectful to others
- Commitment to TIO's Purpose and Values
**Qualifications**:
- Bachelor's degree or higher in Mathematics, Data Science, Statistics, or Commerce/Economics is essential
The company is a supportive employer that tend to work 2 days in the office but can offer additional support where needed.