Overview
You'll be joining Customer, Channels and Data - a dynamic, innovative, purpose-driven domain focused on revolutionising customer and colleague experiences through thoughtful design and innovative technology driven solutions. Our teams thrive on collaboration, curiosity, and continuous learning. We work closely with Product Owners, Engineers, Designers, and Data Scientists to deliver market leading, AI powered solutions (i.e. Virtual Relationship Manager (VRM), Banker Workbench) that transforms the way our customers engage with us.
Role context
As part of the Frontline Experience and Solution Design Chapter Area, you'll be surrounded by passionate professionals who value experimentation, feedback, and bold thinking. You'll have the opportunity to mentor others, shape strategy, and contribute to a culture that celebrates impact and innovation.
What You'll Do
As a Product Manager, you'll be accountable for delivering exceptional product outcomes that create outstanding customer and colleague experiences. You'll champion innovation, balancing strategic vision with continuous execution and value delivery. Your work will focus on creating capacity, enabling scalability, and delivering measurable business impact - whether through re-imagining experiences through the Workbench for our frontline teams or enhancing customer engagement through AI via VRM. In every case, the customer remains at the centre of everything you design and deliver.
* Define and own product goals, success metrics, and continuous improvement plans.
* Lead strategic planning and execution across products and platforms, ensuring alignment with business priorities and customer needs.
* Collaborate with Product Owners, Engineers, Designers, Data Scientists, and stakeholders to deliver cohesive, high-quality solutions.
* Identify opportunities to enhance current experiences through AI-powered solutions, driving innovation across customer, channel, and data touchpoints.
* Drive customer engagement through meaningful experiences, interactions and advocacy.
* Navigate risk and compliance challenges, ensuring all developments meet regulatory standards.
* Present strategy, progress, and outcomes to leadership, incorporating feedback for ongoing refinement.
* Mentor and support the growth of chapter members and cross-functional squad colleagues.
What You Bring
* A strong foundation in product lifecycle management, delivery, and execution.
* Advanced skills in cross-functional stakeholder management.
* Fluency in technology and strong business acumen.
* A data-driven mindset and mature approach to critical thinking.
* Ideally, have experience in AI and have delivered AI enabled solutions.
* Experience in Business Banking and / or customer facing roles highly valued.
* You're curious, comfortable with ambiguity, and always learning about customers, the market, and emerging technologies.
* Have a risk mindset – all CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.
If you\'re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you\'ll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
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Advertising End Date: 10/04/2026
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