OverviewPeppers Manor House, offers a touch of country glamour, set on a picturesque Southern Highlands estate and conveniently located 15 minutes from Bowral.
Offering a range of hotel rooms and suites as well as Katers restaurant and the great hall where guests enjoy the warmth of the open fireplace.
Colourful grounds that have been the backdrop to many weddings and corporate events surround the property where bespoke experiences create lifelong memories.
The region has a range of experiences to enjoy during your downtime.
Explore the magnificent waterfalls and lookouts upon the many walking tracks, enjoy the local markets and galleries and the extensive range of cool climate wineries all at your doorstep.Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outConfidant in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success storiesPromote hotel amenities and services by having a deep understanding of products and offeringsBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeDisplay proficiency in accurately handling reservations and managing guest accountsSkills And ExperiencePrevious experience in hotel front desk operations is a valuable assetInnovative approach to exceeding customer service expectationsSkilled at collaborating within teams, as well as working independentlyProven ability to multi task and thrive under pressure, supported by strong organisational and time management skillsProficiency in both written and verbal communicationAvailable to work a variety of shifts including nights, overnights, weekends, and public holidays as requiredBenefitsAccor Perks ALL Heartist MembershipTake advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends DiscountsAvailable on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL) Loyalty ProgramEarn status & reward points on your worldwide stays Learn Your WaySupport your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy Build Your NetworkWith more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide OpportunitiesWe are a world leading hotel operator!
With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your careerAt Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.
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📌 Guest Service Agent
🏢 ILLAWARRA MERCURY
📍 Wollongong