Lead the team at a prestigious leisure and aquatic centreMake a real difference to the communityGreat opportunity with a growing and entrepreneurial organisationThe Site
WaterMarc Banyule, the largest aquatic and leisure facility in Victoria's northern region. This multi-activity regional facility serves the Greensborough community and surrounding suburbs. Facilities include an indoor 50-metre Olympic swimming pool, Learn to Swim pool. spa, sauna and steam room facilities and waterslide. Additional facilities include personal training, pool parties, childcare and a Health Link Café.
About the Role
Reporting directly to the Business Operations Manager, the Venue Manager for WaterMarc Banyule will be fully accountable for the Centre's operational, financial and program deliverables while delivering and driving exceptional customer service.
This is an exciting opportunity for a suitably qualified and experienced Venue Manager to lead the team to deliver exceptional customer experience at this large facility. Responsible for the management of this fantastic facility, the team at the Centre and our local community, you are fully accountable for the Centre's operational, financial and program deliverables.
As the Venue Manager for Watermarc Banyule, you will be required to identify, engage and collaborate with a network of key community members and groups that can assist in the implementation of aquatic programs that will enhance social capital.
You will identify local community needsand deliver programs for those within the disability, diversity and disadvantaged space. You will also be required to deliver a fundraising strategy for the Belgravia Foundation, with all funds providing programs, services and education that promote access to leisure within the Banyule City Council
Key Accountabilities
Ensure the venue meets all service, financial and other outcomes expected by customers and stakeholdersEnsure the safety and wellbeing of visitors and team members through effective planning and oversight of polices, processes and proceduresCoach and develop your teams to deliver on KPIs through engagement, performance planning and individual development plansAchievement of budgeted net profit targetsMaintain a high value relationship with the contract partner and key community stakeholdersImplement a high value customer service proposition that addresses the needs of the client baseRecruitment of energetic and passionate team members as required to compliment the team and the vision for the venueTrain team members to ensure that knowledge and capability are at the required levels to enable staff to carry out their work and achieve their objectivesMonitor team member career progression paths that lead to transparent and effective succession decisions when requiredDeliver great service and quality to customersPerform other duties as required by the companyAbout You
The successful incumbent will;
Demonstrate motivation, passion and willingness to undertake actions to actively support access and inclusion to all facilities, programs, services, and employment, for all members of the communityStrong interpersonal skillsFantastic leader and coachA champion for changeA passion for the role, the team, and guestsTertiary qualifications in a related field and/or extensive experience inCentre/Facility Management or senior management experience in a related industryDemonstrative experience leading a dynamic and complex business operation, preferably from within the leisure, fitness, aquatic, retail, hospitality or facility management industriesEssential qualifications
Full time work rights in AustraliaCurrent First Aid and CPR CertificatePool Lifeguard CertificateObtain a valid Working with Children Check and National Police CheckIf you like the sound of us, then jump in and submit your application. We'd love to hear from you! Apply now !!
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
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