OverviewOpportunity at one of Australia's leading Telco companies – The ITSM Service Architect leads the design and implementation of continual improvement of IT Service Management (ITSM) capabilities to optimise the efficiency and effectiveness of service delivery to customers in the Managed and Support Services ANZ Region.You Will Be Responsible ForService Improvement: recommending improvement initiatives, providing maturity assessments and governance recommendationsService Management Expert and Coach: acting as a subject matter expert and ITSM coach, providing training and guidance on good service management practicesService Custodian: custodian for the service management system; single point of contact for the global Service Now teamService Design: creating service designs as per the ANZ Service Design and Transition Practice FrameworkAbout YouExperience And Skills – EssentialSenior-level ITSM experience, including development and improvement of service management processesExperience with enterprise service, process, or functional capability development, including maturity assessments, roadmaps, and governanceStrong analysis and problem-solving skills with a solid understanding of service architecture and managed solutions designAbility to effectively communicate and manage stakeholders to uncover pain points, drive improvements, manage governance and provide training and guidanceGood understanding of Service Now or other Service Management systemsAbility to review and produce clear and concise service management documentsAbility to coach and train Service Management professionalsStrong business analysis and stakeholder engagement skillsDesirable QualificationsITIL Service Management CertificationHow to ApplyPlease APPLY NOW for our immediate consideration.
Or you can call Clancy Morris-Dalton 0380 807 225Location: Mulgrave, Victoria, Australia
#J-18808-Ljbffr