Opportunity
Mediterranean Shipping Company (MSC) Australia is a global leader in transportation and logistics. Our vision is to open up a world of opportunities for customers by continually investing in stable, robust and sustainable shipping and logistics solutions.
This role is all about helping customers and keeping things running smoothly behind the scenes. You'll be responding to queries, handling documentation and making sure cargo is released on time. It's a mix of customer service, admin and problem solving in a busy team environment.
Key Tasks and Responsibilities
* Responding to customer enquiries (email, phone, systems)
* Managing and checking documentation
* Helping resolve issues and keeping customers updated
* Coordinating the release of shipments
* Keeping records accurate and up to date
* Working closely with teams across the business
Qualifications and Skills
* Previous customer service or administration experience
* Logistics/shipping experience is a bonus, not a must!
* Strong communication skills (written and verbal)
* High attention to detail and accuracy
* Ability to multitask and stay organised
* Comfortable using systems or picking up new ones quickly
* A proactive, problem solving mindset
Why Join MSC?
At MSC, our people are at the heart of everything we do. We offer the opportunity to develop your skills, grow your career and be part of a global network.
You can expect a competitive salary and a comprehensive benefits package including income protection insurance, an employee assistance program supporting mental health, nutrition, nurse on call, legal consultation and financial counselling, novated leasing, a health insurance allowance, annual flu vaccinations, annual skin checks, additional leave entitlements for key life moments such as marriage and moving house and global travel benefits including with our related entity MSC Cruises.
How to Apply
If you're interested in this opportunity, please submit your resume along with a short covering letter supporting your application.
Please Note
Full Australian working rights are required. Sponsorship is not available.
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