Join our Legal, Risk and Governance team! We have a full-time permanent position with flexible work options available, offering a salary of $94K-$103K per annum (dependent on experience) + superannuation.
About the role : As our Risk Management Officer, you will manage and support our claims process from beginning to end, assisting in the management and improvement of our insurance portfolio, and ensuring we are prepared in case of disruptions or emergencies.
You will work closely with other departments, our insurers, and sometimes external lawyers, to gather information, provide advice, and ensure everything is properly documented and actioned.
Responsibilities include:
- Reviewing letters and emails to determine the required action on formal claims, complaints, or general enquiries.
- Recording and tracking all claims on Council systems.
- Responding to claimants by letter or email and helping guide them through the claims process.
- Gathering background information and requesting reports from other departments.
- Searching records and systems to understand site conditions and past issues.
About you : You will have a background in claims handling and/or risk management, combined with the ability to provide practical, well-informed advice to all departments. Your understanding of relevant Australian Standards and local government procedures will allow you to confidently manage complex situations and support the Glen Eira City Council’s overall resilience.
The following is also required:
- A tertiary qualification in risk management, business continuity, or relevant work experience in the area of claims management and/or risk management.
- Experience managing a variety of claims and implementing risk management systems or frameworks.
- Strong written and verbal communication skills, including the ability to prepare clear, concise reports and legal correspondence.
- Sound knowledge of liability principles, insurance requirements, and relevant legislation affecting local government.
- The ability to investigate incidents, analyse data, and identify practical risk mitigation strategies.
Pre-employment checks : Progressed candidates must undergo pre-employment screening, including an Employee Working with Children Check, a New National Police Record Check, and evidence of right to work in Australia.
To apply, please submit your application online, including your resume and a cover letter (no more than one page). For further information or a confidential discussion, please contact Claire Wynn, Coordinator Risk Management.
What’s on offer : We offer a hybrid work environment, flexible work options, a supportive and team-oriented team environment, access to paid training, and comprehensive leave entitlements.
Glen Eira City Council is a collaborative, values-based organisation that strives for innovation and is committed to being an equal opportunity employer and a child safe organisation.
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📌 Risk Management Officer
🏢 Glen Eira City Council
📍 Melbourne