1. Lead. Grow. Elevate the Retirement Living Experience.
2. Are you a commercially astute property and operations professional who thrives on driving growth, building relationships, and delivering exceptional resident experiences?
3. 4. We are seeking an experienced Retirement Living Manager to lead and grow our independent living community in Mackay. This is not simply a property management role — it is a strategic leadership position responsible for operational excellence, revenue growth, compliance, and resident satisfaction within a vibrant retirement living environment operating alongside our aged care services.
5. 6. Working within the regulatory framework of the Retirement Villages Act 1999 and broader aged care governance requirements, you will ensure our village remains safe, compliant, financially sustainable, and highly sought after.
7. 8. The Opportunity
9. 10. You will take ownership of the effective management and maintenance of our residential village facilities, ensuring a safe, comfortable and compliant environment for residents while leading strategic growth initiatives.
11. 12. This role blends:
13.
* Property and facilities oversight
* Business development and market expansion
* Sales and marketing leadership
* Stakeholder engagement
* Compliance and quality assurance
14. 15. You will work closely with maintenance and gardening teams, while partnering with executive leadership to drive performance and future growth.
16. 17. What You Will Be Responsible For
18. Strategic & Commercial Leadership
19. 20. Develop and execute business development strategies aligned to growth targets
21. Conduct market analysis to identify expansion opportunities in independent living
22. Drive revenue growth through lead generation, acquisition and retention strategies
23. 24. Sales, Marketing & Partnerships
25. 26. Lead sales and marketing initiatives to attract new residents
27. Cultivate strategic partnerships with healthcare professionals, community organisations and government stakeholders
28. Represent the organisation at industry events and networking forums
29. 30. Operations & Property Management
31. 32. Oversee maintenance, gardening and village presentation
33. Ensure facilities are safe, compliant and well maintained
34. Manage budgets, property reporting and administrative requirements
35. Address and resolve resident concerns with professionalism and care
36. 37. Compliance & Governance
38. 39. Ensure compliance with the Retirement Villages Act 1999 (QLD) and relevant aged care legislation
40. Maintain high standards of service delivery and operational integrity
41. Uphold Workplace Health & Safety obligations
42. 43. What We Are Looking For
44. 45. Demonstrated experience in retirement living, property management, or senior operational leadership
46. Strong commercial acumen with proven revenue growth capability
47. Experience leading sales and marketing initiatives
48. Sound knowledge of regulatory compliance within retirement living or aged care
49. Highly developed stakeholder engagement and negotiation skills
50. Financial literacy and budget management experience
51. Exceptional communication skills
52. 53. Why Join Us?
54. 55. Senior leadership role with genuine strategic impact
56. Opportunity to shape the future growth of a thriving retirement community
57. Supportive executive team
58. A role that balances commercial success with meaningful community impact
59. 60. If you are ready to take ownership of a dynamic retirement living portfolio and drive both operational excellence and growth, we would love to hear from you.