HR Systems & Process Team Manager
About the Role
Reporting to the HR Systems & Business Solution Lead, you'll be responsible for the effective operation, governance and continuous improvement of Uniting's HR systems landscape. You'll lead a small specialist team, oversee Tier 2 HR systems support and work closely with People Experience, Digital teams, HR specialists and business stakeholders to identify opportunities to simplify processes, improve user experience and maximise the value of our HR technology investments.
What You'll Be Doing
Lead HR Systems Service Delivery
* Manage Tier 2 HR systems support and helpdesk operations
* Monitor service levels, ticket management and escalation pathways
* Identify trends and recurring issues to drive sustainable improvements
* Ensure a consistent, high‐quality support experience for users
Oversee HR Systems Governance
* Maintain oversight of Dayforce administration, workflows, integrations and user access
* Ensure compliance with governance frameworks, policies and audit requirements
* Support configuration governance aligned to best practice principles
* Lead initiatives that improve HR systems and people processes
* Analyse system usage, service trends and stakeholder feedback
* Simplify, standardise and automate processes where possible
* Promote adoption of Dayforce best practice and "adopt not adapt" approaches
Support Change and Release Delivery
* Partner with HRIS specialists on system enhancements and upgrades
* Oversee testing, release readiness and implementation activities
* Coordinate change delivery across People Experience, Digital and business teams
Leverage Data and Insights
* Oversee HR reporting, dashboards and analytics outputs
* Ensure data accuracy and integrity across systems
* Use insights to inform priorities, performance and continuous improvement initiatives
Lead and Influence
* Lead, coach and develop the HR Systems & Process Analyst team
* Build strong stakeholder relationships across HR, Digital and operational teams
* Act as a trusted advisor on HR systems service delivery and improvement opportunities
About You
You'll be a systems‐focused leader who enjoys solving complex problems, improving user experiences and building effective partnerships across an organisation.
* Demonstrated experience managing or administering HRIS platforms within a medium to large organisation
* Strong experience leading Tier 2 systems support or shared services functions
* Proven success driving continuous improvement across systems, processes or service delivery environments
* Sound knowledge of HRIS governance, data management and system administration
* Experience supporting system testing, releases and change initiatives
* Strong analytical, problem‐solving and decision‐making capability
* Excellent stakeholder engagement and communication skills
* Strong organisational skills and the ability to manage competing priorities
* Advanced Microsoft Office skills, particularly Excel
Highly Regarded
* Experience supporting or implementing Dayforce
* Experience within HR, People Experience or shared services environments
* Knowledge of SharePoint or other knowledge‐management platforms
* Exposure to Lean, continuous improvement or process optimisation methodologies
Note: Employment with Uniting is subject to satisfactory background checks, including a national Police check, Working with Children check, Working with Vulnerable People check and reference checks.
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