Front Office Reception Guest Service Agent
Job Summary:
We are increasing our front office staff level to provide an exceptional guest experience. The position involves all aspects of front office reception, including providing personalized customer service in responding to accommodation enquiries, promoting the business to achieve sales, processing reservations, assisting corporate and leisure guests, and ensuring the smooth running of the reception desk.
The successful candidate will need to be able to work independently and demonstrate a passion for delivering excellent customer service. They should have strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills.
The ideal candidate must be available to work flexible shifts, weekends and public holidays.
This role presents a great opportunity to work within a dynamic team environment that values teamwork and collaboration.
* Ensure that all guests receive a warm welcome check-in process
* Handle guest complaints resolve issues in a timely professional manner
* Maintain accurate records of guest information room availability
* Coordinate with housekeeping maintenance staff ensure that guest rooms are clean well-maintained
-Monitor manage front desk operations effectively efficiently-
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