About Us:
cts-people is a leader in the hydraulic and industrial services industry, partnering with clients to deliver specialised solutions to the mining, construction, and agricultural sectors.
This opportunity offers a chance to work with a company that prioritises customer service and support.
Position Overview:
The Parts Interpreter role plays a key part in ensuring customers receive the highest level of service and support. The successful candidate will collaborate with internal teams and external clients to provide expert advice on parts selection and maintain an efficient inventory system.
Key Responsibilities:
* Accurately interpret and process parts requests from customers via phone, email, and in person.
* Provide expert advice and technical assistance to customers regarding parts selection and compatibility.
* Maintain and update inventory records, ensuring accurate stock levels and efficient order processing.
* Liaise with suppliers to source and order parts as required.
* Prepare and issue quotes for parts, ensuring competitive pricing and timely follow-up with customers.
* Assist with stocktaking and inventory management activities.
* Support the sales team with product knowledge and customer enquiries.
* Ensure a high level of customer service is maintained at all times.
Requirements:
* Previous experience in a Parts Interpreter role within the mining, construction, or industrial sectors is highly desirable.
* Strong knowledge of hydraulic and industrial equipment and parts.
* Excellent communication and interpersonal skills, with a customer-focused approach.
* Proficient in using inventory management software and Microsoft Office Suite.
* Strong attention to detail and organisational skills.
* Ability to work independently and as part of a team in a fast-paced environment.
* Valid drivers licence.
Why Choose cts-people:
* Competitive salary package commensurate with experience.
* Ongoing training and professional development opportunities.
* Opportunity to work with a dynamic and supportive team.
* Be part of a company that values innovation, excellence, and customer satisfaction.