First Focus is a leading Managed Service Provider, recognized for its exceptional growth and customer satisfaction. We are a stable company with a consistent track record of success, employing over 300 staff across multiple locations worldwide.
We pride ourselves on being a great place to work, fostering a dynamic culture with clear vision and strong leadership. Our commitment to hiring the best people enables us to deliver high-quality solutions to our clients.
We are seeking an experienced IT professional who can contribute to our team's success. The ideal candidate will possess a deep understanding of Managed Services and the needs of mid-tier clients.
* Providing remote service desk support to various environments, including escalation and subject matter expertise
* Supporting servers, desktops, and applications within Microsoft Azure, Active Directory, and M365 environments
* Delivering support for Azure Entra, Hyper-V, and Citrix cloud infrastructure
* Performing a wide range of support tasks across multiple technologies, utilizing automation and AI to provide efficient client solutions
* Occasional onsite and project team work to deploy solutions for customers
Key Requirements:
* Advanced knowledge of end-user support and Active Directory
* Comprehensive understanding of Windows Server, Azure, and Exchange
* Genuine experience across technical infrastructure from desktop to firewall, including LAN & WAN networking
* An understanding of ticketing systems and customer service principles
Benefits:
* Competitive salary package including training and flexible arrangements
* All employees have free access to Uprise, including coaching sessions from qualified psychologists or counsellors
* Hybrid working arrangements to balance work-life demands
* Opportunities for personal and professional development through our FastTrack mentor program
* A supportive environment promoting equality, charity, and sustainability through our MAD Council