The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel, AURA and Narmbool, the Australian Centre for Rare Trades and Arts and the Australian Centre for Gold Rush Collections. It cares for a nationally and internationally significant collection of over 150,000 objects and protects the tangible and intangible cultural heritage of the Victorian gold rush.
We are an Australian tourism icon that attracts some 500,000 visitors annually. The Outdoor Museum is internationally renowned as a living museum featuring rare trades, and programs and experiences that interpret a pivotal point in Australia's history. In all, some 350 staff work to bring our gold-rush story to life. They are supported by over 250 volunteers.
About the Role
An exciting opportunity exists for casual Operations Staff to support the Sovereign Hill Museums Association during our flagship winter event, Winter Wonderlights.
This seasonal role runs from 26 June to 19 July 2026, with training beginning at the start of June. This role has the potential for ongoing casual work beyond the event period. You’ll be part of the team that brings this iconic experience to life, supporting daily operations, visitor experiences, and event delivery across the Outdoor Museum.
We’re looking for reliable, energetic team members who enjoy working in a dynamic, outdoor environment and delivering exceptional visitor experiences.
Duties & Responsibilities
* Support the delivery of Winter Wonderlights through event setup, pack down, and operational assistance across the site
* Provide exceptional customer service and engage with visitors to create a memorable experience
* Assist with general operations including cleaning, waste management, fire setting, and maintaining presentation of the Museum
* Support functions, activations, and visitor programs, including basic interpretation and directions
* Assist with moving equipment, setting up spaces, and general manual handling tasks
* Work collaboratively across teams to ensure smooth daily operations during a high-volume event period
Desired Qualifications
* Previous experience in tourism, hospitality, events, or customer service (highly regarded)
* Strong communication skills with a friendly and approachable manner
* Ability to work flexible hours including evenings, weekends, and school holidays
* Physically capable of manual tasks and working outdoors in winter conditions
* Current Working with Children Check and willingness to obtain a Police Check
* A positive, team-focused attitude and willingness to learn
Child Safety and Criminal History Checks – Sovereign Hill is committed to child safety. We want children to be safe, happy and empowered. We support and respect all children as well as our staff and volunteers. Our recruitment and selection processes ensure certain pre-employment screening and compliance clearances are undertaken before employment is offered.If you apply for a role with Sovereign Hill you will be asked to make certain declarations regarding OHS, Child Safety and you will also be required to complete a National Police Check and attain a valid Working with Children’s Check.
Diversity and Inclusion – Sovereign Hill welcomes and encourages applications from diverse backgrounds and provides equal opportunities to all who wish to apply.