About Us
At Blackhearts & Sparrows, we're not just a retailer, we're curators of extraordinary moments. We thrive on creating genuine human connections and are on the lookout for passionate individuals to join our vibrant family.
We meticulously curate our products, ensuring a range that speaks volumes of our commitment to quality. With hospitality at the core of our ethos, we consider ourselves hosts in every sense, weaving warmth and genuine customer-centric focus into the fabric of our service.
We don't just aim to meet expectations, we aim to exceed them, setting new standards in the industry and pushing the boundaries of what's possible. Our commitment to keeping things interesting ensures that every day brings fresh challenges and opportunities for growth, as well as providing our customers with a never-ending array of choice.
Your mission is to become a master at understanding our customers and their unique preferences, guiding them through our extensive array of choices with ease. We pride ourselves on delivering an omnichannel retail experience that caters to our customers' diverse needs, ensuring that there's always something to meet their palettes and tastes when they walk through our doors.
The Role
You will be the architect of an environment where every detail contributes to a memorable experience. Your role goes beyond the transaction—providing tailored advice and recommendations in person, over the phone, or via email. We believe in remembering our customers' favourites, ensuring that each visit feels like a personalised journey.
Key Responsibilities:
* Deliver exceptional customer service experiences that are genuine and full of warmth.
* Discover customer preferences and needs to assist them with product selection.
* Maintain high levels of store visual presentation and cleanliness standards.
* Label and tag products with attention to detail.
* Demonstrate a high level of care when handling product.
* Ensure stock inventory accuracy, conducting investigations and the reporting of errors.
* Support stock management efforts by executing the efficient and accurate handling of stock delivery and pack-ups.
* Support the fulfilment and dispatch of omnichannel customer orders including customer enquiries and liaising with our delivery partners.
* Operate our POS system including cash handling.
* Constantly advance your own product knowledge by attending Blackheart's training and tastings to deliver advice that best connects our customer with the right product.
What We Are Looking For
We are looking for someone who:
* Has a passion for wine, beer and spirits and a thirst to deepen your product knowledge.
* Is committed to self-directed learning to build your understanding of good food and delicious drinks.
* Has a genuine curiosity and interest in people and a desire to meet their needs.
* Empathises with colleagues and customers and is a team-player.
* Has strong written and verbal communication skills.
* Has strong attention to detail and is methodical and accurate.
* Has a keen visual merchandising eye.
* Is self-motivated and efficient in the execution of daily tasks.
* Can work in a fast-paced environment, and to multi-task.
* Is available and flexible to support their team in times of need.
* Has previous experience in a customer-facing role.
Inclusion and Diversity
We are dedicated to building a diverse workforce, and nurturing a culture that champions equity and inclusivity. We warmly welcome applications from First Nations peoples and individuals of all ages, cultures, religions, abilities, sexual orientation, gender identities and expressions, and those with specific needs.