Play a critical role in successful client management across a number of key sites
- Build and mentor a team of highly committed hospitality professionals
- Multi-Outlet experience will see you engage within the Retail, Function and Residential spaces
**_Chartwells provides bespoke fresh food solutions that are unique in the market across independent schools and universities. We are passionate about the role we play in supporting the physical and emotional wellbeing of students._**
**The Position**
As the newly appointed Key Account Manager for our high performing Chartwells contract within Haileybury, Victoria, you will be responsible for creating amazing customer experiences in conjunction with running a tight commercial operation. Whilst understanding the nuances of this managerial position is critical to the success of the business; it's brilliant leadership that is well and truly at the epicentre of this role. The ability to coach teams, deliver amazing service and create an environment in which customers are able to experience the entirety of the Compass Group experience is conducive to success in this position.
**Key Duties**
- Providing leadership to the onsite team across Functions, Catering, Dining Hall & Accommodation services
- Fostering a high-performance culture through continuous improvement and innovation
- Driving operational efficiency that maximises financial results through conversion of business strategy to operational models
- Actively manage and empower team members by providing them with the correct amount of support and development to optimise performance, deliver annual budget and facilitate growth
- Achieving client satisfaction and contract retention goals through maintaining and improving existing relationships with key customers
- Firmly making your mark on the business; creating an inclusive, imaginative and inspiring environment which both employees and customers alike will benefit from
**The Person**
- Strong and effective leadership skills; the ability to support, motivate, effectively manage and communicate with individuals from diverse backgrounds is essential
- Highly developed commercial skills with experience managing complex contracts and/or P&Ls
- Is detail orientated with a relentless focus on ensuring uncompromising standards and procedures are in place to ensure the basics are right in all areas all of the time. i.e. Great food, great service!
- Is a positive, supportive, ambitious leader with experience of carrying out personal development plans, staff training sessions and appraisals
- Excellent communication and personal skills well suited to building business relationships with existing and potential clients at a senior executive level.
- Strong and decisive leadership skills with ability to build effective and engaged teams
**The Benefits**
As a Manager with Compass Group, you will have the support, infrastructure, systems and processes that you would expect from a global organisational. To be recognised as an employer of choice we also have an attractive benefits program including a competitive salary and incentive scheme, recognition programs and company discounts. If you're looking for a career where you set the standard for personal advancement, then Compass Group is for you. Working together, we will continue to experience success as the industry's best.
Interviews will be commencing immediately.