Hotel Operations Manager Job Summary:
The Hotel Operations Manager oversees the operational, financial, and strategic goals of the entire hotel department. This includes managing daily operations, providing leadership to achieve objectives, liaising with hotel management teams, and ensuring smooth hotel operations.
* Manage the operational requirements of the hotel department and provide leadership to achieve objectives.
* Liaise with hotel management teams in other operational areas for smooth hotel operations.
* Ensure all operations are efficiently managed.
* Resolve customer service queries with diplomacy and tact.
* Manage staff, including recruitment, training, development, and performance management.
Requirements:
We are seeking a candidate with thorough knowledge of a large hotel department in a 5-star hotel environment. They should have demonstrated ability in planning and resourcing people and products, performance management, controlling labour costs, and operating expenses. Great interpersonal skills, proactive attitude, outstanding communication, and organizational skills are essential.
About Us:
Our team is dedicated to providing exceptional service and creating memorable experiences for our guests. If you are passionate about delivering excellent results and contributing to a positive work environment, we encourage you to apply for this exciting opportunity.