Western Downs Regional Council – Dalby QLD
Western Downs Regional Council has been awarded the Queensland Large Employer of the Year for the Darling Downs South West Region for 2019, 2021, 2022, 2023 and 2024.
Be part of a team that makes a real difference within the communities we serve. Our mission drives us, and we want you to be part of the journey.
Experience Western Downs It's the people that make it
The Opportunity
This is for two fixed‑term appointments, one position is fixed term for 3 years until December 2028, the second position is fixed term until October 2026. The Service Desk Analyst is responsible for providing a first point of contact and initial point of resolution for technical requests in the use of a wide range of software and hardware, systems and products and services utilised throughout the Council. You will also resolve specific customer problems through effective questioning, negotiation and conflict management to ensure customer satisfaction and a quality service is provided to departmental clients.
About Yourself
A person in this position will need to hold a relevant ICT Certificate or Degree in a related field or be able to demonstrate equivalent related experience. It is also highly desirable for the successful candidate to have the following:
* ITIL V3 Foundation Certificate
* Minimum of two (2) years' experience in a similar role
The Benefits of Working for WDRC
* Work / life balance – flexible work arrangements and wellness programs
* Superannuation – the Council will contribute twelve (12) per cent, including the superannuation guarantee contribution
* Skill development, mentorship and career advancement opportunities
* Access to a Corporate Health Plan
* Health & Wellbeing program and Mental Health Support
* Access to a free Employee Assistance Program & confidential counselling
* Salary Packaging available to help cover everyday living expenses such as Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel, Gas and Electricity
* Allowances such as Locality Allowance may be applicable to your position
* 17.5% leave loading on top of your base rate of pay while you are on Annual Leave
* Uniforms and Personal Protective Equipment (PPE) provided
* Job security in a local government position with a strong culture of respect, balance, communication, teamwork, accountability and leadership
Living & Working in the Western Downs
If you are looking to join an innovative and dynamic organisation that provides staff with a work–life balance and opportunities for growth with state‑of‑the‑art mentoring from professionals within its team, this may be the role for you. Be part of the community you serve – together we make a real difference.
Applications close at 5:00pm AEST on Monday 12 January 2026.
Additional Information
The recruitment process may include candidates undergoing a pre‑employment medical, including drug and alcohol testing.
WDRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.
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