Shell Energy Credit Manager - B2C Credit Team Lead
The world's biggest challenge needs you.
Big challenges require big solutions.
The transition to a net-zero world is as big as it gets.
Working at Shell Energy – one of Australia's leading energy retailers – puts you at the heart of that endeavour.
Lead the change from the frontline.
We're looking for a results-driven Credit Manager to lead our B2C Credit team, driving performance, process improvements, and customer outcomes in a dynamic, fast-paced environment.
This is a key role in ensuring the financial health of our retail business while building strong stakeholder relationships and embedding operational excellence.
Responsibilities
Lead, mentor and develop the B2C Credit team while optimising allocation of work and performance outcomes.
Oversee credit collection strategies across residential and small business portfolios, ensuring effective debt recovery.
Manage relationships with external agencies and debt collectors to drive results.
Implement credit policies, frameworks and continuous improvement initiatives to strengthen compliance and efficiency.
Partner with sales, finance, legal and operations teams to align credit strategies to business goals.
Deliver accurate reporting and insights on credit exposure, risk trends and performance.
Qualifications
Proven experience leading credit functions (credit risk, collections, vulnerable customer management).
Strong analytical and Excel skills, with the ability to translate data into meaningful insights and reports.
Experience managing vendors/third parties and driving credit transformation activities.
Energy industry experience and understanding of the complex regulatory landscape.
Excellent communication and influencing skills with the ability to solve complex problems.
Strong stakeholder engagement and relationship management capability.
A passion for developing talent and fostering a high-performance culture.
Why Join Our Team
Every day, our people bring deep expertise, true innovation and investment to help our customers – and the world – reduce their environmental footprint.
You can be part of that change.
Here are the top reasons why our people choose us:
Purpose that you can see.
You'll energise a better future, one customer at a time.
Work that's interesting, innovative and high impact.
People who bring the expertise and drive to succeed.
We are respectful, inclusive, and support connection and collaboration.
Equal Opportunity Statement
Shell Energy is an Equal Opportunity Employer that values the diversity of its people.
We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.
Job Details
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Finance and Sales
Industry: Utilities
Location: Melbourne, Victoria, Australia
Annual Salary: A$110,000 – A$130,000
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