Leadership Role
We are seeking a visionary leader to spearhead the launch and operation of our new store at Crown Melbourne.
Key Responsibilities:
* Drive exceptional customer experiences by setting the tone from the floor.
* Inspire, develop, and empower a high-performing team through recruitment, coaching, and recognizing successes.
* Ensure premium product presentation across retail areas.
* Maintain commercial momentum through rostering, stock management, waste reduction, and sales growth strategies.
* Promote operational excellence by guaranteeing seamless daily operations and adherence to standards.
* Effectively communicate and collaborate with the team and wider business entities.
Requirements:
* Leadership experience in retail, hospitality, or food service industries.
* The ability to motivate and empower others.
* High standards for guest service and team culture.
* An eye for detail and appreciation for premium chocolate offerings.
* A results-driven mindset and proficiency in Mandarin or Cantonese is an advantage.
Why Choose Us?
We blend craftsmanship, curiosity, and heart to create meaningful moments for customers and careers for our people.
By joining our leadership team, you will have the opportunity to make a lasting impact on our brand and contribute to the success of our new store at Crown Melbourne.