About The Role
We are looking for a strategic and passionate leader to shape the future of volunteering at TSA. As our Senior Volunteer Experience Specialist, you will drive the growth, development, and retention of our volunteer workforce – ensuring every volunteer feels connected, supported, and empowered. This senior, strategic role leads the design and delivery of national volunteer strategies aligned to TSA's mission and People & Culture priorities. As a key contributor, you will champion the volunteer voice, build strong internal and external partnerships, and uplift capability across our organisation. The role is permanent, full time and location is flexible to successful applicant either Redfern or Blackburn.
What You Will Do
* Lead and implement TSA's Volunteer Strategy, in collaboration with key stakeholders, to strengthen our mission and deliver an exceptional, inclusive volunteer experience.
* Design and deliver volunteer capability initiatives that uplift both our people and programs.
* Drive volunteer attraction, development, recognition and retention initiatives across TSA.
* Conduct research and workforce planning in partnership with People & Culture leaders to assess current volunteer needs, identify future opportunities, and ensure the volunteer model supports mission and commercial outcomes.
* Lead volunteer workforce insights, reporting, and continuous improvement, using data to inform future solutions.
* Champion a strong Volunteer Value Proposition and foster a culture of belonging for our volunteer workforce.
About You
You are a purpose‐driven leader with expertise in volunteering at scale, workforce planning, strategic development, and engagement. You are confident partnering with senior stakeholders and volunteers, bring strong influencing capability, and are comfortable leading through change with empathy and purpose.
Key Capabilities
* A relevant degree in HR, Business or related discipline (postgraduate qualifications desirable).
* Extensive experience in application of contemporary workforce strategies, including volunteering, workforce planning, leadership and organisational change.
* Demonstrated experience leading large‐scale, organisation‐wide programs and initiatives.
* Strong relationship‐building and influencing skills, with the ability to coach, advise and partner with senior leaders.
Why Work For Us
* Hybrid working arrangement and ability to work from the office. Travel to sites and interstate will be in line with role requirements.
* Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free).
* On site parking.
* Paid parental leave – 12 weeks.
* Up to 8 weeks leave per year through our purchase leave scheme.
* Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.
* Health insurance, home energy and home office supplies discounts.
* Employee Assistance Program – independent confidential counselling service.
EEO Statement
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration.
#J-18808-Ljbffr