Overview
This is a 12 month Fixed term contract. Bankwest is transforming to become Australia's favourite digital bank. Product design is critical to our transformation. You'll champion customer‐led design across our digital ecosystem within the Brand and Experience team in Customer, Marketing and Communications, working in a cross‐functional group spanning CX strategy, product design, experience design, and accessibility. In this role, you'll be designing for our Home Lending space – a core focus area for the business, contributing to improvements across our Broker and Home Lending digital touchpoints by using feedback and experience insights to define the problems worth solving and influence the solutions we deliver. Your day‐to‐day: Lead and own the problem space.
Responsibilities
* Drive end‐to‐end product design from early discovery through to solution delivery, shaping clear problem definitions and iterating towards validated outcomes.
* Lead collaborative discovery with your product trio (Product + Design + Engineering), using research, voice of customer insights, behavioural data, and market analysis to prioritise the right problems.
* Turn ambiguity into clarity by framing and validating opportunities, shaping hypotheses, and identifying decision points – so the team has confidence in prioritising what matters most.
Design, test and iterate
* Plan and conduct research using the right qualitative and quantitative methods for the problem.
* Translate insights into actionable design direction, using journey maps, service design blueprints, user flows, wireframes, and prototypes.
* Use prototyping as a primary communication and decision‐making tool, applying the right level of fidelity at the right time.
* Validate concepts with customers through usability testing and continuously optimise based on what you learn.
Collaborate and influence
* Communicate design rationale clearly and bring stakeholders along through clear storytelling and well‐structured playback.
* Operate in a dual track rhythm, contributing to continuous discovery while supporting smooth delivery.
* Build strong cross functional relationships with product, engineering, and business partners.
Contribute to design system
* Apply and evolve our design system to support consistency and efficiency, helping teams deliver quality and cohesive experiences.
* Champion experience excellence across visual design, interaction design, prototyping, and research.
About you
We're looking for a Product Designer who enjoys working end‐to‐end – from shaping problems and running discovery to designing and validating testable solutions. You'll plan and facilitate research, co‐design sessions and workshops, and then bring ideas to life through Figma prototyping, iteration, and customer testing. You'll simplify complexity, communicate design rationale clearly, balance customer needs with delivery constraints, and bring partners along the journey.
* Hands on experience across the full product design lifecycle (research, discovery, design, delivery).
* Strong capability in lean UX, synthesising what you learn, and prototyping to explore and validate direction.
* Understanding of customer journeys and experience outcomes and can translate customer needs into clear experience improvements across a journey.
* You're comfortable navigating ambiguity, weighing trade‐offs, and making recommendations backed by evidence.
* You're a strong communicator who collaborates well in cross functional environments and builds effective partnerships.
* You bring working knowledge of business and technology constraints, with a risk‐aware mindset.
* You have AI literacy and a willingness to adopt new tools responsibly.
About us
We're on a mission to become Australia\'s favourite digital bank. It's a big transformation from our roots as one of Australia's oldest banks, to a bank made for the needs of now. We prioritise diversity and equality, and we value a safe and inclusive work environment. Our culture is described as "Made by Us".
Benefits
* Flexible working so you can balance life in a way that works for you
* The resources you need to grow your career and develop to your full potential
* Annual volunteer leave to contribute to causes you care about
* A range of work perks across financial, lifestyle and wellbeing initiatives
* Meaningful recognition that rewards great work
Accessibility and application details
We're aware of accessibility issues on this site. If you require additional support please contact HR Direct on 1800 989 ***. If you're already part of the Commonwealth Bank Group (including Bankwest), you can submit your application through Sidekick. Advertising End Date: 08/03/2026.
Be careful - Don't provide your bank or credit card details when applying for jobs. Don\'t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.
#J-18808-Ljbffr