Job Description
We are seeking a highly skilled and experienced Events Coordinator to join our team at a luxurious five-star hotel in the Whitsunday Islands. As an Events Coordinator, you will be responsible for providing exceptional support to the Meeting & Events Services team, ensuring all duties are executed efficiently and maintaining balanced support.
Responsibilities:
* Manage the customer journey from the point of enquiry and update relevant systems, in accordance with InterContinental Standard Operating Procedures and the hotel's Sales and Marketing strategy.
* Support the team with site inspections, client entertainment, familiarisation, client signage, menu preparation and other events that form part of the sales and marketing plan requirements.
* Support Weddings & Social in qualification of phone inquiries, email inquiries, proposals and contracting, as well as accepting and organising any product from clients for use in their events.
* Assist clients with menu planning, food and beverage coordination, event planning, theming, audio visual, entertainment, detailed itineraries including pre and post, group blocks and all aspects as required.
* Plan and conduct pre-event, daily de-brief, and post event meetings with clients; assist and help manage all aspects of their event.
* Maintain a visible presence during functions to ensure service delivery
* Communicate client requirements and other relevant information to all departments to ensure their expectations are exceeded
* Promote teamwork and quality service through daily communication and coordination with other departments as well as with stakeholders across IHG.
* Support of new team members within the team by assisting with their on-boarding programme.
* Have a clear and up to date understanding of the hotel product including facilities, packages and loyalty programs.
What We Need From You
* Meticulous attention to detail, planning and execution.
* Problem solving, reasoning, motivating, organisational abilities.
* Strong interpersonal skills both written and verbal.
* Ability to manage multiple tasks and conflicting deadlines.
* Strong presentation, commercial and communication skills.
* Strong influencer and persuader.
Benefits
As a member of our team, you will enjoy a range of benefits including:
* World-class colleague facilities including excellent subsidised village accommodation with a dedicated pool, beach area, two gyms, bar, buffet diner, laundry, movie room, corner store and sports fields.
* An exciting and ever-changing colleague activities calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, hikes, markets, crafts and much more.
* Extensive career development opportunities with dedicated onsite trainers and an abundance of professional growth opportunities including multi-hire programs, skills training and optional courses.
* IHG Australia's myBenefits program including paid birthday leave, wellbeing hub, employee room rates, service recognition celebrations & myPerks platform with an extensive list of lifestyle and retail discounts from over 400 of Australia and New Zealand's most popular retailers.
How To Apply
If you are a motivated and experienced Events Coordinator looking for a new challenge, please submit your application today.