Technical Automotive Specialist
Assist DIY and trade customers with technical product support, impart knowledge, and lead trade sales to build credibility.
About the Role
As a Technical Automotive Specialist, you will provide expert support to customers using your in-depth automotive parts and mechanical knowledge. You will also build strong relationships with customers, utilize up-to-date product information to solve problems and maximize sales, and strive for genuine service to create lasting impressions.
Key Responsibilities
- Provide technical assistance to trade and retail customers
- Build effective customer relationships
- Utilize up-to-date product information to problem-solve and maximize sales
- Commit to providing exceptional service and creating memorable experiences for customers
- Enjoy working in a fast-paced phone-based customer service role
Requirements
- Possess a safety-focused mindset and commitment to providing a safe work environment
- Demonstrate experience in automotive parts or mechanical fields
- Display excellent customer service skills with some sales experience
- Be comfortable sharing knowledge and communicating effectively in technical and non-technical terms
- Possess problem-solving skills and be solutions-focused
- Have experience using computers and computer programs
- Be a proactive and driven team player who can also work independently
- Have flexibility in availability and hold a valid driver's license (manual preferred)
Benefits
- Work in a supportive and inclusive team environment
- Enjoy attractive discounts across various industries
- Participate in employee reward and recognition programs
- Receive ongoing training and career development opportunities
- Benefit from a comprehensive Employee Assistance Program
- Enjoy paid volunteer leave
- Take advantage of parental leave top-up allowance