Customer Experience Specialist - Community Services
Hunters Hill NSW, Australia
We are seeking a highly motivated and organized individual to join our Home & Community Services team as a Customer Experience Specialist.
The successful candidate will be responsible for providing a superior customer experience to clients, ensuring accurate and timely responses to inquiries, and working collaboratively with the team to achieve excellent service delivery.
Key responsibilities include:
* Responding to phone calls from valued Home and Community clients
* Assisting with billing enquiries, transport requests, and escalating issues as needed
* Recording client incidents and managing complaints effectively
* Supporting Community Workers through answering calls on our staff line
* Following processes to ensure client satisfaction and safety of community workers
Requirements for this role include:
* Experience in Aged Care Services or general customer service/administration
* Ability to identify issues, assist in solving them, and adapt to changing circumstances
* Strong planning and organization skills with attention to detail
* Possession of digital literacy skills, including proficiency in PC-based applications
* Ability to work autonomously and as part of a busy dedicated team
As a valued member of our team, you can expect:
* A not-for-profit tax benefit, allowing you to pay less tax
* Access to Fitness Passport discounted gym benefits
* Eligibility for paid parental leave and long service leave after 5 years
* Opportunity to work for a values-based organization that welcomes applicants from diverse backgrounds
Join us and contribute to making a positive impact in the lives of our clients and community.
Catholic Healthcare acknowledges the Traditional Owners and Custodians of the lands we live and work on. We respect their traditions, culture, and hopes for reconciliation.