About Us
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We are a leading provider of accident repair services, with a network of facilities across Australia and New Zealand.
Our success is built on providing quality repairs, exceptional customer service, and investing in our people to develop skills for the future.
We pride ourselves on innovation standards, providing safe working conditions for our employees.
Job Description:
This is a full-time opportunity to join our team as an Insurance Loss Adjustor. You will be responsible for ensuring vehicles are returned to their pre-accident condition through quality workmanship.
Key Responsibilities:
* Deliver Excellent Customer Service: Provide high-quality service to clients and work providers.
* Accurate Quote Preparation: Prepare accurate quotes in a timely manner, adhering to industry targets and procedures.
* Quote Completion: Complete quotes onsite, off-site, and online as required.
* Vehicle Processing: Process vehicles by conducting arrival inspections, including mapping and imaging.
* Parts Management: Manage parts for repairs to ensure timely arrival and cost-effectiveness.
* Collaboration with Suppliers: Collaborate with suppliers to record and authorise additional work in a timely manner.
* Production Management: Assist with production management of the centre where necessary.
* Vehicle Handover: Ensure vehicles are repaired to their pre-accident condition and handed over to customers.
About You:
* Experience: Proven experience in a similar position, including estimate preparation in the automotive smash repair industry.
* Prior Experience: Prior experience with AudaNet is highly desirable.
* Skill Requirements: Excellent customer service skills, ability to build rapport with customers and work providers, strong systems experience, competent computer abilities, and excellent verbal and written communication skills.
* Personal Qualities: Highly professional and personable individual, able to meet strict deadlines and problem-solve effectively, and able to work collaboratively with the team.
Why Work With Us?
* Team Environment: We offer a supportive team environment and ongoing training opportunities.
* Career Growth: We provide career growth and development prospects.
* Latest Tools and Equipment: We invest in the latest tools, equipment, and processes.
* Competitive Remuneration: $60-$80k (Junior-Mid experienced tradesperson), $80k-$100k (Mid-Senior tradesperson).