Founded in ****, the Amora group owns and operates six Asia Pacific properties, with three in Australia and three in Thailand. The group has recently opened its inaugural corporate office in Sydney, which will spearhead a growth plan to double its portfolio from six to twelve hotels in five years.
Nestled on the picturesque banks of the Yarra River, Amora Riverwalk Melbourne is a premier destination offering luxurious accommodations, exquisite dining, and exceptional event spaces. Our commitment to excellence and top-tier service makes us the preferred choice for both leisure and business travellers.
The Role
We are currently seeking a Casual Receptionist / Guest Service Agent to join our Front Office Team.
Your warm and welcoming smile, positive can-do attitude and a willingness to ensure that our guests have the most memorable stay are all attributes that come naturally to you.
Qualifications
Exceptional guest service skills
Ability to work well under pressure
Willingness to use initiative and ability to solve problems
A hands-on approach and adaptability to workplace situations
Team orientated
Great organizational skills
A friendly and outgoing personality
Excellent presentation and grooming
Ability to work a seven-day rotating roster with various shifts including occasional night shift
Ideally, previous Hotel Front Office experience
Previous experience with Opera PMS will be highly regarded
Responsibilities
Check-in and check-out of guests, making the process feel swift and seamless
Taking, managing, and receiving payments for guest bookings
Assisting with general guest enquiries
Guest services including concierge and porter
Staying one step ahead of our guests' needs to anticipate requests and offer tailored recommendations
Maintaining accurate accounts
Ensuring all of our guests have a memorable experience at our great hotel
Perks and Benefits
Complimentary duty meals
Dry cleaning
Learning and development opportunities
Discounted accommodation throughout the Amora Hotels & Resorts
If you believe you have what it takes to be part of our great team and want to further develop your career in the hospitality industry then apply now
We thank all interested parties in advance for their applications. However, only successful applicants will be contacted.
Amora Hotels and Resorts is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.
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