About the role:
This position is responsible for assisting the Service Manager in maintaining accurate and on-time reports and records relative to the Service Department's operation.
* Fields internal and external customer inquiries to the Service Department
* Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
* Maintains Service Department filing and records.
* Updates customer profiles using equipment, hours, or other information from the customer work orders.
* May process warranty and/or product improvement claims including the computation of charges, submission, and follow-up
* Other duties as assigned.
About you:
* Knowledge of office procedures.
* Knowledge of workshop environment and assignment of technicians workflow and procedures.
* General understanding of mechanical/technical terms is preferred but not essential.
* Experience with and ability to use standard desktop load applications such as Microsoft Office and internet functions.
* Ability to work under pressure and prioritise.
* Acollaborativeapproach,adhering to company values.
What we offer:
* Ongoing training and support
* Employee Assistance Program
About us:
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It's our mission to enable our customer's success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.
At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.
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