ABOUT THE HCCC
The Health Care Complaints Commission (HCCC) is an independent statutory body (set up under the Health Care Complaints Act 1993) that plays a central part in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of individuals and the community.
ABOUT THE ROLE
1 x Ongoing full-time and 1 x Temporary full-time role, up to 6 months.
The Commission offers an Inquiry Service that provides direct one-on-one communication in real time where Customer Support Officer (Inquiries) provide a range of supports and assistance within the Commission's policies and guidelines including:
• Determining if a complaint is about health providers and health services delivered in NSW
• Advice on how to raise and resolve a complaint directly with a health provider or service
• Assistance to bring the person's concerns to the health provider or service
• Information on how to lodge a complaint with the Commission.
Inquiries are primarily made by email and telephone. The service operates five days a week from 9am to 5pm.
The primary purpose of the Customer Support Officer (Inquiries) is to provide the best support possible by responding to inquiries made to the Commission and provide information to stakeholders about the Commission and the complaint process before an issue becomes a complaint.
What will you receive in return?
Clerk Grade 1/2
Package includes base salary range – $75,727 – $82,329 plus superannuation and annual leave loading.
To learn more about the position, please view the Role Description.
Essential requirements:
To be eligible to apply for this position, applicants must have existing Australian work rights.
The HCCC has a unique and critical part to play in maintaining the integrity of the NSW health system. As such, it is an essential requirement that all prospective employees are able to carry out their duties in an honest and consistent way, with uncompromising adherence to strong moral and ethical principles and values.
HOW TO APPLY
Applicants are required to submit an online application. This will include:
Current resume / curriculum vitae (CV) (maximum 5 pages)
Cover letter outlining your relevant skills and experience (maximum 1 page)
Your response to the following two targeted questions (maximum 2 pages).
Describe a situation where you had to deal with a difficult customer. How did you manage the situation and what was the outcome?
Explain a time when you have been responsible for managing competing tasks within tight deadlines. What strategies did you use to plan your workload?
The selection process will include a comparative assessment to assist in determining your suitability for the role. This will include a behavioural based interview and online testing.
The successful applicant will be required to complete a Background Verification Check which includes a National Police Check (Criminal History), Working with Children and qualification check.
A talent pool may be created from this recruitment action for ongoing and temporary roles of the same work classification that may become available for filling over the next 18 months.
Closing Date: 10:00am Tuesday, 24 March 2026
ADDITIONAL INFORMATION to creating an inclusive workplace. We welcome applicants from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTIQA+ communities, and culturally and linguistically diverse communities. Workplace adjustments are available on request.
For any questions about the position, please contact Ben Randall, Manager, Intake and Triage on .
For any questions about the recruitment process, please contact HCCC People & Culture at .