Peninsula Hot Springs is a multi-award winning and iconic Australian geothermal mineral springs and wellness destination. Located on the serene Mornington Peninsula only a 90-minute drive from Melbourne, our expansive wellness spa is nestled amongst the natural landscape, offering a range of unique, balanced and luxurious treatments to help our guests relax and reconnect with the deep well of the being in nature. We pride ourselves in working harmoniously to deliver seamless guest experiences with a curated range of high-performance aromatherapy body care and holistic skincare, recently partnering with award winning product house, Subtle Energies.
About The Role
This is a wonderful entry level role for people wanting experience working in a luxury Spa with a goal of becoming a Spa therapist. We have opportunities for Permanent Part Time Spa Experience Hosts within our award-winning Spa Dreaming Centre and your role will be to provide support to the Spa operation to achieve a smooth and seamless five-star guest experience. A Spa Experience Host ensures the relaxation areas are immaculately maintained and welcoming for guests and assists guests with purchasing homecare recommendations and retail products.
Key Responsibilities
* Building relationships with guests demonstrating PHS values and five-star customer service
* Greeting and hosting guests around the Spa Dreaming Centre
* Creating a smooth guest flow to ensure a flawless relaxation journey
* Developing thorough product knowledge and be conversant in the product range
* Assisting guests with homecare recommendations by providing sales assistance advice and product recommendations
* Upselling through recommendations of products and rebooking services
* Generating sales of spa products to reach on going targets
We offer a clear path for individuals working towards their Diploma in Beauty Therapy or Massage qualifications. As you progress in your studies and gain experience, you'll have the potential to transition into our unique Graduate Spa Therapist program spa therapy role within our team.
About You
* Passionate about Wellness
* Studying Beauty Therapy or Massage Therapy
* Excellent communication skills with the ability to build rapport quickly
* Strong organisational and time management abilities
Benefits & Perks
* Complimentary bathing for you, your family and friends
* Generous discounts on dining, retail and spa/wellness offerings
* Access to wellness activities such as fitness, workshops, yoga and meditation classes
* And a supportive and inclusive team environment to share these experiences with
To join the team and be part of our journey, visit our website
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