TechOp Solutions is seeking contact center leaders with excellent communication skills, supervisory experience, and a drive to bring excellence to their operating environment. Strong candidates will be curious, productive practitioners who are motivated to succeed in a fast-paced environment and comfortable working both with an agent team and with a Government client.
Remote position, but candidate must reside in the Hampton Roads area
Responsibilities
Participate in efforts to improve overall performance
Supervise and manage overall contact center operations
Workforce management and schedule management
Quality assurance
Performance management
Reinforce training and coaching contact center agents
Direct customer support, when needed
Engage with client and respond to Government requests
Other duties, as assigned
Qualifications
HS diploma (or equivalent) is required
4 years of contact center experience
2 years of contact center supervisor experience
Must be able to obtain and maintain government agency suitability requirements as a condition of employment
A reliable, hard-wired internet connection is required
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