Job Description
We are seeking a motivated and experienced Senior Operations Lead to join our team. The successful candidate will be responsible for leading key strategic projects across our national supermarket network, driving operational improvements and enhancing customer experience.
About the Role
* Partner with senior stakeholders to define clear project scope, objectives, and success measures.
* Develop and manage detailed project plans to ensure delivery against key milestones and performance metrics.
* Collaborate with internal teams and external partners to drive delivery, with a focus on change management and sustainable outcomes.
The ideal candidate will have proven experience in delivering large-scale projects, preferably within retail or operational environments, with strong communication and stakeholder skills.
Key Skills and Qualifications
* Proven track record of strategic thinking, identifying and implementing effective process improvements.
* Strong understanding of store operations, retail compliance (desirable), and customer experience expectations.
* Excellent stakeholder engagement skills, with the ability to influence at all levels.
* Confident using data to inform decisions, provide insights, and create compelling presentations.
* Skilful in managing change and embedding sustainable solutions and improvements.
Benefits
* Flexible working options, encouraging a positive work-life balance and hybrid working arrangements.
* Office perks, including a gym facility, free parking, BBQ area, fooderie hub, school holiday program, and more.
* Discounts, including 5% off Supermarket and Liquor online and in-store purchases, with additional double discount periods and exclusive hotdeals.
* Reward through recognition, linked to Coles values, via our digital recognition platform 'mythanks', allowing you to accumulate points for exciting gifts and electronic gift cards.
* Opportunities for learning and development, including career development programs and job-specific training.
* Paid parental leave, supporting you in balancing work and family.
About the Recruitment Process
We're committed to creating a workplace that's safe and respectful for our team. We encourage applications from people of all ages, cultures, abilities, sexual orientation, and gender identities.