Digital Matter is undergoing a global transformation to unify and digitise its commercial and sales operations across all regions with this initiative lead by the finance team. As part of this program, we are seeking a RevOps and Workflow Automation Specialist for a 12-month fixed-term contract to help build a single, centralised commercial operating model—anchored in a globally standardised HubSpot environment, streamlined Revenue Operations processes, and modern automated workflows. This role is critical to designing the scalable, repeatable systems that will form the backbone of a digitally enabled global sales function, before being transitioned to long-term Sales ownership.
This is a strategic execution role for a highly organised, cross-functional, AI technology-curious, and focused on translating transformation goals into operational reality. The RevOps and Workflow Automation Specialist will coordinate the development, rollout, documentation, and change-management of new HubSpot and RevOps processes—ensuring consistency, adoption, and measurable impact across the organisation through the use of AI practices and adoption.
Working with our Head of FP&A, and strong relationships with our go to market and product team, this role will also leverage components of Digital Matter's existing AI project pathway to support automation, knowledge capture, process optimisation, and enriched commercial insights. While not a technical AI role, foundational AI literacy will help the RevOps and Workflow Automation Specialist understand capabilities, evaluate approved use cases, and embed AI-enabled efficiency into the global sales workflow in a responsible and structured way.
Ultimately, this role ensures Digital Matter's global sales function is supported by a robust, centralised, and digitally mature commercial engine—one that enhances visibility, scalability, and decision-making across the business, and positions Sales teams for long-term success.
Key Responsibilities
Finance-Led Transformation Support
* Partner with FP&A to redesign and centralise global commercial processes.
* Translate current-state processes into a unified global operating model.
* Implement new processes directly into HubSpot with structured workflows, naming conventions, and governance.
Global Standardisation & Centralisation
* Build and maintain project plans, timelines, and success metrics for approved AI initiatives.
* Coordinate tasks across teams (Product, Engineering, Support, Sales, Marketing, Finance).
* Track progress, identify risks, remove blockers, and ensure deliverables remain on schedule.
Transition Readiness & Sales Enablement
* Document workflows, system logic, naming conventions, and governance.
* Develop training and adoption materials for Sales and Marketing.
* Ensure new processes are robust and ready for long-term operational ownership.
Automation & Workflow Optimisation
* Identify opportunities to automate manual processes and reduce friction.
* Implement workflow automation, sequencing, triggers, and data validation.
* Support data hygiene, system reliability, and forecast integrity.
AI-Enabled Efficiency (Aligned to Digital Matter's AI Project Pathway)
* Implement AI-supported workflows based on Digital Matter's existing AI project pathway.
* Use approved AI tools to improve summarisation, enrichment, knowledge capture, and documentation.
* Ensure all AI use aligns with responsible AI standards, quality expectations, and governance requirements.
* Prepare AI-enabled processes for smooth handover to Sales and Commercial teams.
Qualifications
* Bachelor's degree (or equivalent) in STEM or Business
Experience
* Strong HubSpot experience (admin-level preferred).
* Experience in RevOps, CRM optimisation, or commercial systems.
* Background in process mapping, transformation, or workflow redesign.
* Excellent communication, documentation, and stakeholder management skills.
* Strong analytical skills and high attention to detail.
* Foundational AI literacy—an understanding of common AI concepts, business applications, risks, and limitations to engage effectively with technical experts and assess opportunities.
* 3–5+ years of project management experience, ideally in technology or cross-functional roles.
* Strong ability to manage multiple initiatives simultaneously with structured organization.
Tools and Platforms
* Comfortable learning and evaluating new AI tools and platforms as needed.
* Proficient in MS Office, JIRA, CRM systems
* Comfortable with documentation tools and technical writing
Behaviours and Attributes
* Strategic thinker with high attention to detail and diligent in documentation and process automations
* Team-oriented and collaborative
* Adaptable, with a continuous learning mindset
* Strong interpersonal skills and customer focus
* Proactive communicator with internal and external stakeholders