Service Schedular
Location: Silverwater, NSW (Hybrid – 4:1, office Thurs & Fri)
Contract: Parental leave cover until February 2027
Why Join Matthews?
* Work with a market leader in industrial technology and automation
* Be part of a supportive, collaborative scheduling team
* Gain exposure across multiple departments and build strong internal networks
About Us
Matthews Australasia is a market leader in product identification, traceability, and software solutions, delivering innovative printers, labellers, inspection systems, and integrated production technologies that keep customer production lines running smoothly.
We support customers across food & beverage, manufacturing, logistics, and industrial sectors, providing high-quality technical service and reliable 24/7 support. Our team is passionate about technology, safety, customer relationships, and delivering a high first-time fix rate.
The Role
We're looking for a Service Scheduler to join our team on a temporary contract until February 2027. This role sits at the heart of our service operations, ensuring technicians are efficiently scheduled and customers receive timely, professional support.
You'll work within a centralised scheduling team, managing service bookings, coordinating field technicians, and keeping operations running smoothly.
Key Responsibilities
* Coordinate and manage service bookings to optimise efficiency and customer satisfaction
* Schedule field service technicians and manage job allocations
* Handle incoming service requests via phone and shared inbox
* Communicate job updates and schedules to customers and internal teams
* Maintain accurate records in D365 and scheduling systems
* Support inventory planning for technician vehicles
* Complete service transactions and invoicing activities
What You'll Bring Must Have
* Experience in scheduling, coordination, or administrative support roles
* Strong customer service skills with excellent communication
* Ability to manage multiple priorities in a fast-paced environment
* High attention to detail and accurate data entry skills
* Strong organisational and time-management abilities
* Confident using systems such as Outlook, Excel, and scheduling tools
Nice To Have
* Experience with D365 Field Service or similar systems
* Exposure to service-based or technical industries (e.g. manufacturing, equipment, logistics)
* Geographic knowledge of service regions
What's On Offer
* Competitive salary package
* Employee Assistance Program (EAP)
* Wellbeing day off
* Supportive and collaborative team culture
* Opportunity to gain exposure across the business and build career pathways
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