Our client operating in the Insurance Building Sector, is expanding and are seeking to appoint a Repair Coordinator on a Full-time basis. The role will involve liaising with multiple internal and external stakeholders including property owners, Insurers and Loss Adjusters, delivering a high level of customer service. Due to the nature of the role, you will be skilled in working in a fast-paced environment, and able to empathies with customers who have been impacted by events such as fire, storm and floods etc.
The role:
* Be responsible for and be the motivation behind the coordination and management of a portfolio of Insurance related home repairs.
* Responsible for answering incoming phone calls, as well as outbound calls as required to fulfil daily tasks.
* Responsible for ongoing communication with numerous stakeholders such as homeowners, Insurance companies and trades, whilst adhering to both internal and external KPI's.
* Articulate professional written and verbal correspondence to stakeholders and third parties.
* Manage the full end to end administration for building repair claims process
* Coordinate and process the lodgment of incoming claims via client specific portals and/or email
* Achieve daily, weekly, monthly targets.
* Upload documentation to meet internal and external compliance requirements and KPI targets
* Update and maintain internal database (Prime).
* Preparation of Accounts Receivable and Payable including WO's.
* General Data entry.
Requirements:
* Strong customer service skills.
* Excellent written and verbal communication skills.
* Problem solving skills.
* Good computer skills and the ability to use multiple systems at once.
* High attention to detail and accuracy.
* Ability to work in a fast paced, high-volume office environment.
* Previous experience dealing with trades is an added advantage.
* Initiative and can-do attitude is a must.
How to Apply
If you believe you are suitable for this role, please submit your resume or alternatively send your resume to this email