Key Account Manager Position
We are seeking a commercially-minded Key Account Manager to join our fast-paced, rapidly scaling team. This role is all about retention and scalable impact, with most of your work done over phone, email, and video.
About the Role
You will be responsible for managing a portfolio of key accounts, helping them succeed through data-driven support, performance optimisation, and smart growth strategies.
This involves using platform data and insights to guide clients on performance improvement and ROI. You will also lead structured check-ins, QBRs, and campaigns to support client success.
Your goal is to identify upsell and cross-sell opportunities including feature adoption and marketing support. Additionally, you will flag and resolve performance or satisfaction issues early and build trust-based relationships with your clients.
About Us
We are a fast-growing Australian tech company helping businesses unlock untapped revenue through dynamic pricing and AI-driven promotional tools. We bring hotel-style yield management to the restaurant world, empowering venues to fill empty seats during off-peak times.
With operations across Australia, we are helping thousands of restaurants increase profitability while giving diners better access to great food at great prices.
Requirements
* A strong communicator with a customer-first mindset
* Commercially aware and comfortable using data to make decisions
* Organised, proactive, and able to manage a high-volume portfolio
* Motivated by impact and excited by tech that solves real-world problems