Overview
We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team. We have multiple manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager, across regional Australian locations outside of Sydney, Melbourne, and Brisbane.
Responsibilities
* Night Manager — Provide support, leadership and guidance to the Front Office overnight team. Coordinate the workflow of the front office night team to ensure front office coverage at all times, including meal breaks. Provide passionate, knowledgeable and friendly service to external and internal guests. Complete property-specific night audit procedures. Carry out floor checks where possible. Assist guests with enquiries and complaints and provide accurate information about property facilities and features. Check guests in and out in a timely and accurate manner. Greet all guests and use guest names in interactions. Answer all telephone calls within three rings in a professional manner according to brand standards. Record guest comments for Head of Department. Ensure accuracy and balancing of till and the department cash float. Prepare and distribute daily reports. Document all transactions and alterations to accounts. Carry out transactions in foreign currency accurately. Collect payment of accounts and issue receipts. Ensure all guest details are fully updated on the PMS system. Brief non-members on features and benefits and invite them to sign up to the loyalty program. Ensure a thorough and clear handover of information to Team Members for the next shift. Read all communication material at the start of each shift. Ensure special requests are actioned appropriately and in a timely manner. Maintain the cleanliness and presentation of the front desk. Ensure effective communication between other departments and Management.
* Assistant Manager — Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact. Ensure that all company and department policies and procedures are understood by Team Members and demonstrated through their duties. Communicate new or updated information regarding policies, rates or general Property information. Conduct departmental meetings to brief Team Members on activities and discuss issues relevant to the shift. Attend or prepare meetings as required by Senior Management. The flexibility to work shifts including early mornings, evenings and weekends.
Qualifications
* A person with proven leadership experience within a hotel environment.
* Knowledge of Sihot PMS advantageous.
* Experience in a Front Office hospitality role.
Salary and Benefits
Assistant & Night Manager: Annual Base Salary: $76,515 - $85,000 (gross). FOM, Operations Manager, Housekeeping Manager: Annual Base Salary Range $76,515 - $85,000 (gross), based on experience and qualifications.
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