We are seeking a motivated, high-performing Service Advisor to join our busy dealership team. As the face of our service department, you will bridge the gap between our clients and our expert technicians, delivering a premium service experience. Customers and customer interactions are the most important part of our business, and you would be at the forefront of our Customer Experience every day!
Job Details
* Full Time
* Application Closes 27 Jun 2026
* Location: Wellington – Wellington City
* Role: Service Advisor
Responsibilities
* Welcome customers and initiate the service process, ensuring they feel valued.
* Listen to customer needs, conduct vehicle walk‐arounds, and accurately document repair orders.
* Communicate effectively between clients and workshop technicians regarding vehicle repair status.
* Ensure all vehicles are returned to customers in top condition and explain work performed with a customer‐centric approach.
* Recommend necessary servicing, provide accurate cost/time estimates, and manage service bookings.
* Respond to all customer questions and enquiries in a timely manner, keeping customers well informed throughout the entire process.
* Create a great customer experience and serve as a role model for exceptional customer service at all times.
* Handle challenging customer concerns confidently, resulting in excellent outcomes for both the customer and the business.
Qualifications
* Previous experience as a Service Advisor or in a similar customer service role (preferred).
* Experience in hospitality, retail or other customer‐focused roles (preferred).
* Strong communication and interpersonal skills with a customer‐centric mindset.
* Ability to thrive in a fast‐paced, high‐pressure environment.
* Excellent organisational skills and attention to detail.
* Clean and current restricted or full driver's license.
Benefits
* Competitive salary + bonuses & incentives.
* Supportive environment: friendly, professional, and team‐focused culture.
* Internal & external training provided.
* Growth: excellent long‐term development and career prospects within our company.
Applications close 27 June 2026. Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
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