Theola is a multi-award winning brand and creative agency that works across corporate branding plus space & place branding & campaign content.
We are looking for a proven and driven Senior Account Manger that has a passion for design, branding and marketing.You will enjoy a fast paced environment and interfacing with clients and stakeholders to create successful outcomes for our clients' projects.
Role Description
This hybrid role is based in Brisbane City, QLD, with some flexibility to work from home. As a main contact between client and creative, you will be skilled at understanding client needs and communicating these to your team. You will be responsible for managing all aspects of the creative & design process, liaising with external suppliers, production quoting and quality control.
Client Leadership & Relationship Management
* Act as the primary day-to-day contact for assigned clients
* Build trusted, long-term client relationships through proactive communication and strategic thinking
* Translate client objectives into clear, actionable briefs for internal teams
* Manage expectations, scope changes, and timelines with confidence
Project & Workflow Management
* Manage multiple projects concurrently across branding, campaigns, and production
* Develop and manage project schedules, timing plans, and resource allocation
* Brief creative teams and lead internal reviews
* Coordinate with external suppliers including printers, fabricators, media, and production partners
* Ensure all deliverables meet quality, brand, and production standards
* Prepare project quotes, costings, and production estimates
* Own project budgets and monitor profitability
* Manage invoicing, forecasting, and scope control
* Support revenue growth within assigned client portfolio
* Creative & Strategic Contribution
* Demonstrate a strong appreciation of design, copywriting, and brand strategy
* Contribute strategic thinking to campaigns, launches, and brand rollouts
* Support senior leadership in pitches, proposals, and new business opportunities
Skills & Experience Required
* Minimum 5+ years' experience in an advertising, branding, or marketing agency
* Experience in property, development, or place-based marketing is highly desirable
* Proven ability to manage complex creative projects from briefing to delivery
* Proven ability in managing website projects (large & small)
* Excellent written and verbal communication skills
* Strong stakeholder and expectation management
* High attention to detail, especially in briefing, proofing, and quality control
* Confident presenting to clients and leading discussions
* Strong organisational and time management skills
Personal Attributes
* Strategic thinker with a commercial mindset
* Calm and adaptable in fast-paced environments
* Proactive, solutions-oriented approach
* Collaborative team player with leadership capabilities
* Strong appreciation for quality design and creative excellence
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