Leading Retail Performance Opportunities
This role is ideal for someone passionate about driving store success and growing their career. As Assistant Concession Manager, you'll work closely with the Concession Manager and Brand Lead to boost performance of concession pads in Myer.
You'll play a key role across sales, team support, visual merchandising, rostering and customer experience.
Main Responsibilities
1. Support sales growth and KPI achievement across all brands and pads by monitoring and responding promptly
* Drive sales and deliver exceptional customer service to set an example
* Support the team to meet sales targets and KPIs
* Stay informed about customer profiles, product lines and competitor activity
* Use available data and reports to drive business decisions
2. Foster strong working relationships and regular communication with Myer store and floor management teams
* Collaborate with other concessions to ensure excellent customer experiences
* Support the Concession Manager in influencing Myer store, floor and operations management relationships to prioritize brand needs
Day-to-Day Leadership
3. Team support and leadership
* Support the team in delivering store excellence through effective stock management and loss prevention activities
* Assist in attracting, engaging and retaining talent, building team capability
* Promote a safe workplace culture, focusing on wellbeing
* Encourage a performance-driven culture through leadership
* Support recruitment, induction and training as needed
* Provide feedback and coaching to develop team members
* Promote retention and succession planning
* Lead by example, demonstrating company values to foster a team environment that encourages learning, ownership and shared success
Customer Experience
4. Deliver exceptional customer experiences through brand teams & product knowledge
* Coach and provide feedback to the team on product knowledge and customer-led experiences
* Maintain up-to-date product knowledge, sharing passion and insights with customers and colleagues
* Assist in maintaining grooming standards to brand expectations
* Understand the brand strategy and support the team in delivering it
* Resolve customer queries and complaints effectively
Visual Merchandising and Pad Presentation
5. Support visual merchandising and pad presentation according to brand guidelines
* Pads and products must be merchandised and styled according to brand VM direction
* Aware of top sellers and manage stock levels
* Ensure promotional and tactical merchandising and ticketing is completed on time
Operations, Planning and Administration
6. Support the Concession Manager in maintaining an effective store roster
* Ensure all business communication is acted upon timely and effectively shared with the team
* Support the implementation of new business initiatives
* Assist with stock control and management
* Loss prevention / theft awareness
* Compliance with company policies and procedures
What's In It For You?
* 50% discount for you and your family on all brands
* A competitive remuneration package and generous clothing allowance
* Excellent career progression opportunities within our group
* We invest in leadership development programs to inspire leaders
* Employee Assistance Program for you and your family
* Paid Parental Leave
* Recognition and Service awards
* Employee Referral Program