The Technical Support Officer role involves working within an ICT team to provide technical advice and support.
This includes maintaining and developing network systems, providing training to staff, and installing, troubleshooting, and maintaining information systems and equipment.
Key responsibilities include:
* Maintaining accurate records of ICT assets and resources
* Developing, implementing, and monitoring a replacement plan for ICT equipment
* Providing technical support and training to staff on software applications and access to systems and resources
The successful applicant will have excellent communication and interpersonal skills, with the ability to work effectively with staff at all levels. A thorough understanding of standard operating systems and their associated software is highly desirable.
Diversity and inclusivity are valued in this organization, and candidates who share these values are welcomed.