Job Opportunity
Service Advisor Role
We are seeking a proactive and detail-driven Service Advisor to support our Dubbo branch. In this role, you will be the go-to expert for estimating rebuild costs, planning workshop schedules, and ensuring every job meets world-class standards.
Key Responsibilities:
* Analyse rebuild projects and develop plans for successful outcomes
* Prepare accurate scopes of work, estimates, and quotations
* Build strong relationships with customers and internal teams to ensure clarity and confidence in every job
* Maintain a library of pricing and quotation data for streamlined processes
* Identify opportunities to improve workflows, boost efficiency, and enhance customer experience
Requirements:
* Australian recognised mechanical trade qualification highly regarded
* Demonstrated experience within a project management or estimating role
* Experience with pricing and planning systems and tools (MS Project, Smartsheet, Uptake, Excel)
* Familiarity with Caterpillar products (desirable)
* Excellent organisational skills with proven ability to manage fluctuating workloads
* Ability to problem solve whilst having well-developed analytical & decision-making abilities
* Excellent customer service skills with the ability to develop strong positive relationships
* Communication skills with well-developed negotiation & conflict resolution skills
* Computer literacy skills – MS Office
Benefits:
* Annual Remuneration and performance review
* Income protection with 24/7 coverage
* 12 weeks paid parental leave (primary carer)
* Online Learning Library to support your continued development
* Refer a friend program – work alongside your mates and receive up to $$ value
* Purchased Leave program
* Opportunities for growth and development
* Fitness Passport for the whole family
* Employee Wellness Program
* Discounted private health insurance
* On-boarding and welcome day at our head office in Newcastle
Apply now if you have the skills and experience to succeed in this role. For further information, please contact the Recruitment Team.
Important Note:
Successful applicants will be required to complete a satisfactory National Criminal History Check as part of the recruitment process.